Privacy Policy 

Last Updated: 25/07/2026 

Welcome to Study Turtle ("we", "our", or "us"). 

We are committed to protecting your privacy and handling your personal information fairly, lawfully, and transparently. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, enquire about our tutoring services, or become one of our students. 

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 

Please read the following privacy policy which explains how we use and protect your (“you” or “your” refer to any User, no matter whether you are a Parent/Guardian or Student) information, as the data controller for the purposes of the GDPR (General Data Protection Regulations EU 2016/679) and related UK legislation. 

We reserve the right to modify this notice without notice by posting any changes on our Website. 

When you use the Study Turtle website and the Payment Services, we automatically collect personal information about the services you use and how you use them. 

This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the Study turtle website and Payment Services. 

1.0 Information We Collect 

We collect information in the following ways: 

1.1 Information You Provide Directly

Contact Information: When you fill out a contact form, sign up for a newsletter, or request information, we may collect your name, email address, phone number, students' school year, subject(s) of interest and any messages submitted through our contact form. 

Account/Service Information: If you register for classes or services, we may collect billing details, student preferences, or account credentials. 

1.2 Information Collected Automatically 

 Usage Information: We collect information about your interactions with the Study Turtle website such as the pages or content you view, bookings you have made, messages to admin and other actions on the Study Turtle website.  

  • We may use website analytics services such as Google Analytics to understand how visitors use our website. 

  • This information is anonymized where possible and helps us improve our website. 

 Log Data and Device Information: Like most websites, we automatically collect information that your browser sends whenever you visit. This may include your IP address, browser type, operating system, referring/exit pages, and timestamps. 

 We automatically collect log data and device information when you access and use the Study Turtle website, even if you have not created a Study Turtle Account or logged in. That information includes, among other things: details about how you’ve used the Study Turtle website (including if you clicked on links to third party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you’ve viewed or engaged with before or after using the Study Turtle website.  

 Cookies and Tracking Technologies: We use cookies to enhance your browsing experience, analyse site traffic, and remember your preferences. You can choose to disable cookies through your individual browser options. 

We use cookies and other similar technologies when you use our platform, use our mobile app, or engage with our online ads or email communications. We may collect certain information by automated means using technologies such as cookies, web beacons, pixels, browser analysis tools, server logs, and mobile identifiers. 

In many cases the information we collect using cookies and other tools is only used in a non-identifiable without reference to personal information. For example, we may use the information we collect to better understand website traffic patterns and to optimize our website experience. In some cases, we associate the information we collect using cookies and other technology with your personal information. 

 

2.0 Sharing Your Information 

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances: 

  • Service Providers: We may share data with trusted third-party vendors (e.g., website hosting, email marketing, payment processors) who assist us in running our website and business. 

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities. 

    3.0 How We Use Your Information 

We use the information we collect in various ways, including to: 

  • Provide, operate, and maintain our website and services. Your information will enable us to provide you with access to the relevant parts of the Website and to supply the services you have requested. 

  • Improve, personalize, and expand our website content. 

  • Understand and analyse how you use our website. 

  • Communicate with you directly, including responding to inquiries, arrange tutoring sessions, provide educational services, providing updates, or sending promotional material (if opted-in). 

  • Prevent fraud and ensure website security. 

  • Your website use and messaging history will allow us to provide you access to your communications history with Tutors and help us to settle any disputes that may arise. 

  • If you are a User of our Website sending messages to other Users, we may screen your messages to ensure that contact details are kept private until a Lesson Booking is confirmed. 

  • We may retain personal data from closed accounts to comply with legal obligations, enforce our terms and conditions, prevent fraud, collect any fees owed, resolve disputes, and assist with any investigations and take other actions as permitted by law. 

  • The information will also enable us to bill you for lessons you have completed, contact your where necessary concerning our services and maintain student progress records. 

  • Credit card and payment information is used solely to process transactions. This includes issuing invoices, collecting student lesson fees on behalf of tutors, and remitting payments to tutors for completed lessons.  

    4.0 Data Security 

We take protecting your data seriously and implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet is 100% secure. 

 Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. Although we will take steps to protect your information, we cannot guarantee the security of data that you choose to send us electronically and sending such information is entirely at your own risk. 

We take appropriate technical and organisational measures to protect your information, including: 

  • SSL encryption (HTTPS)  

  • Secure passwords  

  • Multi-factor authentication  

  • Secure cloud storage  

  • Restricted access to personal information  

  • Regular software updates  

  • Routine backups 

  

5.0 Children’s Privacy 

Students under the age of 13 should not submit personal information through our website without the consent of a parent or guardian.  

Parents or guardians should make enquiries and bookings on behalf of younger students.  

Protecting children's privacy online is especially important to us. We do not knowingly collect personal identifiable information from children under the age of 13 (or 16 in certain jurisdictions) without parental consent. If you believe your child has provided such information on our website, please contact us immediately, and we will promptly remove it. 

6.0 Data Retention 

We retain personal information only for as long as necessary. We will keep your information for 12 months from the last date on which you have been active on our website. 

Accounts that remain inactive for 12 consecutive months will be permanently deleted, along with all associated data. Once deleted, this information cannot be retrieved. This practice helps protect your personal data and minimizes privacy risks.  

Records that you have shared publicly or with another User (e.g. reviews you leave, messages you send and bookings you make) may remain on the Website after your personal information has been deleted but will no longer have identifying information which links them to you attached. 

 

7.0 Your Legal Rights 

 Depending on your jurisdiction (including UK GDPR), you have the following rights regarding your personal data: 

  • Access & Data Portability: Request access to your personal data or ask for an electronic copy (in a structured, machine-readable format) to transfer to another service. 

  • Correction & Erasure: Request the correction of inaccurate data or the complete deletion (erasure) of your personal information. 

  • Control Processing: Request to restrict processing, object to how your data is used, or withdraw your consent at any time. 

  • Opt-Out: Unsubscribe from marketing communications whenever you choose. 

  • Automated Decision-Making: Challenge or request information regarding automated decisions. 

 Contact us using the details below. Please make your request as clear and specific as possible. We may ask for specific information to confirm your identity before processing your request as a security precaution. We aim to respond to all legitimate requests within one month. Complex or multiple requests may take longer, but we will keep you updated.  

8.0 Third-Party Websites & Tools 

Our website may contain links to external sites and tools (such as video conferencing software or online whiteboard). We are not responsible for the privacy practices, policies, or content of third-party websites and encourage you to review their privacy policies directly.   

We share your personal information only when necessary to operate our services. This includes: 

  • Essential Providers: Third-party partners who process payments (e.g., credit card details), host our website, manage bookings, and deliver emails. 

  • Data Security: All third-party providers are required to protect your personal data and handle it securely. 

  • No Unrelated Marketing: We will never sell or share your personal details with third parties for marketing unrelated goods or services. 

 We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services. 

We may disclose your personal information if legally required to do so, including to: 

  • Comply with any legal obligations or requests from government authorities. 

  • Enforce our Website Terms and agreements. 

  • Protect against fraud or security risks. 

9.0 Changes to This Privacy Policy 

We may update this Privacy Policy from time to time. Any updates will be posted directly on this page with a revised "Effective Date." 

Where appropriate, we may also notify you of significant changes via email. We encourage you to review this policy periodically to stay informed about how we protect your information. 

10. Contact Us 

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy via the website Studyturtle.co.uk contact form.  

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the UK data protection regulator, the Information Commissioner’s Office at ico.org.uk.